New, unused products, with tags still attached must be returned within 20 days of the date of delivery for a full refund of original purchase price. Shipping costs will not be refunded. If you have received free shipping, there will be a 10% restocking fee.
Exchanges must be initiated (email firstname.lastname@example.org) within 20 days of the date of delivery and items must be in their new/original condition with tags still attached.
If there is an issue with the quality of product you received from us or you received the wrong product, please contact us at email@example.com prior to initiating a return.
Products sold by Snowflake Ski Shop are covered under the individual manufacturers’ warranty policies. If your merchandise is defective and you believe it should be covered under the manufacturer’s warranty, we can help you through this process